Terms & Conditions
ALL TERMS AND CONDITIONS ARE SUBJECT TO REVISION. LAST UPDATED AUGUST 2022.
PAYMENTS AND DEPOSITS: For projects $500 and under, payment must be made in full before any work begins. Projects over $500 require a 50% NON-REFUNDABLE DEPOSIT beforehand. Balance due upon completion. Payment should be made in the method and manner specified by DBrookeDesigns. Payments can be made via invoicing (debit card, credit card). No project shall be started on without proper payment received.
PAYMENTS, REFUNDS AND CANCELLATIONS: ALL SALES ARE FINAL. DBrookedesigns does not provide refunds for any services. ALL PAYMENTS MADE ARE NON-REFUNDABLE. Once a payment has been made, the sale is final. UNPAID INVOICES AND PROJECTS ARE CANCELED AFTER 24 HOURS. If a project is started and partial work has already been received by the client and they choose to cancel, the partial or full payment that has been paid will not be refunded. If for any reason the client no longer wants or cancels services, no payment shall be refunded, and it then becomes forfeited by the client.
DRAFTS AND REVISIONS: DBrookeDesigns has a three revision limit per project. If client is not satisfied after the three revisions, DBrookeDesigns will charge $15 per additional revision client requests. Revisions include, but are not limited to, fonts, color, sizing, layout. Work includes only the final, deliverable art, and not any preliminary work or sketches. All draft work is property of DBrookeDesigns and may not be used in any format.
CLIENT COMMUNICATION: All communication done by DBrookeDesigns and the client is done via email in order to protect our brand and the client's brand. While phone calls are not allowed, DBrookeDesigns also allows communication to be done via text message / iMessage. All messages are responded to within 72 business hours, however at peak times, responses can be delayed.
FINAL FILES DELIVERY: Logo / Branding files are sent over in png and jpg formats. Photoshop PSD files are available for an additional fee.